Business Operations Lead
ReturnBear
About ReturnBear
ReturnBear is Canada’s first end-to-end reverse logistics solution, aiming to simplify the returns process, save costs for retailers, and reduce environmental impact. Our innovative approach helps both consumers and retailers manage returns more efficiently through a nationwide drop-off network. By joining ReturnBear, you contribute to redefining reverse logistics globally.
Why Join Us?
- Impact: Address a clear pain point in the retail industry while helping reduce environmental waste.
- Innovation: Join a team setting the standard for reverse logistics.
- Growth: A ton of opportunity to have a large impact on shaping the future of the company.
About the Role
The Business Operations Lead will play a key role in driving seamless operations of ReturnBear as we grow. You will collaborate with the CEO and work cross-functionally with operations, product, engineering, design, and other functions in carrying out ReturnBear’s mission.
ReturnBear was started in Toronto, Canada, but we are building a solution that supports global brands. This is a primarily remote role, though our team gets together in person a few times per year. Ideally you are located or able to work primarily in the EST timezone, plus or minus 1-2 hours.
What you’ll do
- Use financial modeling and analytical skills to assess the impact of operational and strategic decisions
- Prepare investment cases and presentation materials for the CEO and Board of Directors to help make informed decisions
- Manage internal and external accounting and finance teams to deliver on month end reporting, client invoicing, payroll, and vendor payments
- Reimagine and assess our reverse logistics operations, including evaluating new business models and offerings, enabling ReturnBear to deploy resources in the most optimal way
- Analyze the costs and benefits of partnerships and growth opportunities to determine whether they will add economic and strategic value to ReturnBear
- Plan and execute the operational elements of our end-to-end reverse logistics solution, including rolling out new offerings and partnerships
- Lead and manage relationships with our investors, partners, and customers ranging from startup brands to enterprise retailers
- Roll up your sleeves and assist with day-to-day internal operations and tasks
Your Experience
- 3+ years of relevant experience in analytics, finance, business, or operations
- Experience in a fast-paced startup environment, ideally in B2B SaaS, retail/CPG technology, or logistics technology
- Building and refining financial and operational models
- Experience with managing and overseeing day-to-day financial and accounting operations including payroll, vendor payments, client invoicing, and monthly financial reporting
- You thrive in ambiguous environments with limited data, and can easily context-switch between building financial models, jumping on a partnership call, whiteboarding new operational plans, and reviewing contracts
- Experience working with C-suite and Board Members
- Bonus if you have experience in SQL, Retool, HubSpot, and other analytics tools
ReturnBear seeks skills and attitude over brand names, and we strongly encourage those with diverse backgrounds and experiences to apply.
What We Look For
- Ownership: Take initiative to address issues and opportunities.
- Growth Mindset: Willingness to learn from mistakes and actively seek solutions.
- Communication Skills: In the world of remote work, this is paramount.
- Execution: Commitment to deliver projects effectively and meet deadlines.
- Adaptability: Comfortable with the agile nature of startup environments.
By joining our team, you’ll gain valuable experience, work on impactful projects, and grow along with a pioneering company. We believe in empowering our employees to develop their skills and advance their careers within the tech ecosystem.
We hope you’re as excited by ReturnBear as we are, and look forward to chatting!
